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Bitrix24 vs Insightly

Side-by-side comparison of features, pricing, ratings, and alternatives.

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Bitrix24
Bitrix24All-in-one free CRM, project management and collaboration platform
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Insightly
InsightlyModern CRM with built-in project management to help growing teams manage the full customer lifecycle.
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Overview
Description

Bitrix24 combines CRM, task management, document sharing and video conferencing into a single cloud workspace. It lets teams capture leads, track sales pipelines, assign tasks and automate routine processes without switching apps. The platform offers a free tier for unlimited users, with optional paid upgrades for advanced automation, storage and support. It works on web browsers and native mobile apps, making remote collaboration seamless.

Insightly is a cloud-based CRM that combines pipeline and contact management with native project management, letting teams track a deal from lead through delivery in one system. It also offers separate but connected marketing automation and support/ticketing products, plus AppConnect for integrating 2,000+ external apps.

Pricing
Freemium
Paid (Subscription)
Category
CRM Software
CRM Software
Best for
Small and medium businesses, remote teams
Growing businesses that want CRM and project management combined
Specifications
open source
No
No
api available
Yes
Yes
support options
Email, Live Chat, Phone
Email, Help Center
key integrations
Slack, Outlook, Mailchimp, Zapier, Google Workspace
Slack, QuickBooks, Shopify, Jira
deployment
—
Cloud/SaaS
Pros & Cons
Pros
  • Generous free tier with unlimited users
  • All core tools in one integrated platform
  • Both cloud and self‑hosted deployment options
  • Extensive automation and API capabilities
  • Native project management differentiates it from pure sales CRMs
  • AppConnect offers a large integration library
  • Clear, published per-seat pricing tiers
  • Recognized as a G2 High Performer and TrustRadius Buyer's Choice
Cons
  • Interface can feel cluttered for new users
  • Advanced features require paid plans
  • Self‑hosted setup may need technical expertise
  • Marketing and Service products are priced and licensed separately from core CRM
  • Enterprise features require the priciest $99/user tier
  • Bundle pricing for all three products together starts at $899/month plus setup fees
Community & Metrics
Upvotes
0
0
User rating
Not enough data
Not enough data

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The Verdict

AI-generated from listing data

Bitrix24 offers a free, all‑in‑one platform with broader built‑in collaboration tools, while Insightly provides a paid, cloud‑only CRM with stronger integration ecosystem and enterprise‑grade features.

Key differences

  • •Pricing model – Bitrix24 has a generous free tier; Insightly requires a paid subscription per seat.
  • •Deployment – Bitrix24 can be self‑hosted; Insightly is SaaS‑only.
  • •Integration breadth – Insightly’s AppConnect accesses 2,000+ apps; Bitrix24 lists a smaller, specific set.
  • •Collaboration features – Bitrix24 includes video conferencing and document library; Insightly focuses on CRM/project management.
  • •Support channels – Bitrix24 offers phone, live chat, and email; Insightly provides only email and a help center.
DimensionWinner

Pricing & value

Bitrix24’s freemium tier provides unlimited users at no cost; Insightly requires paid per‑seat subscription.

Bitrix24

Ease of use / learning curve

Insightly is described as having a clear UI, whereas Bitrix24’s interface can feel cluttered for new users.

Insightly

Features & depth

Bitrix24 bundles CRM, project management, video conferencing, document library, and automation in one platform.

Bitrix24

Integrations & ecosystem

Insightly’s AppConnect claims 2,000+ app connections; Bitrix24 lists a limited set of integrations.

Insightly

Collaboration

Bitrix24 includes built‑in video calls (up to 100 participants) and real‑time document editing; Insightly lacks native collaboration tools.

Bitrix24

Scalability / enterprise readiness

Insightly offers enterprise‑grade tiers and extensive SaaS scaling; Bitrix24’s self‑hosted option needs technical expertise.

Insightly

Support

Bitrix24 provides email, live chat, and phone support; Insightly offers only email and a help center.

Bitrix24

Choose Bitrix24 if…

Small‑to‑medium teams needing a free, all‑in‑one solution with built‑in collaboration.

Choose Insightly if…

Growing businesses that prioritize extensive integrations, enterprise SaaS scalability, and are willing to pay per seat.

Common questions

Can I use Bitrix24 without paying anything?

Yes, Bitrix24 offers a freemium plan with unlimited users; advanced features require paid plans.

Does Insightly support video conferencing and document co‑editing?

No, those collaboration features are not listed for Insightly; Bitrix24 provides built‑in video calls and document library.

Which platform has a larger integration marketplace?

Insightly’s AppConnect platform connects to over 2,000 apps, whereas Bitrix24 lists a smaller, specific set of integrations.