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Twenty

Twenty

Open-source, customizable CRM for technical teams

softwareCRM SoftwareCRMOpen SourceSales
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Our Verdict

Best for

Technical teams needing customization

Skip if

Non-technical users sought ease

What is Twenty?

Twenty is an open-source CRM that provides building blocks for developers to create a tailored sales platform. It lets you define custom objects, fields, and views so the system evolves with your business. Deploy it as a hosted cloud workspace or self‑host it from source, and version it alongside your existing stack for seamless integration and control.

SpecificationsAI-estimated

open source✅ Yes
github stars53,566
api available❌ No
support optionsEmail, Live Chat
primary languageTypeScript

Key Features of Twenty

Define unlimited custom objects to model any business entity.
Create bespoke fields with validation rules for each object.
Design dynamic list and detail views without writing front‑end code.
Version your CRM schema alongside application code in your repository.
Deploy instantly to a managed cloud workspace or run the stack on your own servers.
Expose a full REST/GraphQL API for integration with existing services.
Configure role‑based access controls to secure data per team or user.
Automate workflows using webhooks and serverless functions.

Use Cases for Twenty

1

Custom Sales Pipeline

Build a sales pipeline that matches your unique stages and data requirements.

2

Internal Tooling

Replace spreadsheets with a programmable CRM integrated into your internal systems.

3

Product Feedback Management

Track customer feedback as custom objects linked to product releases.

4

Partner Relationship Management

Manage partner data and contracts with custom fields and views.

Pros & Cons of Twenty

Pros

  • Fully open source and free to use
  • Highly customizable schema for any business model
  • Supports both cloud SaaS and self‑hosted deployments
  • Developer‑friendly API for seamless integration

Cons

  • Requires technical expertise to set up and maintain
  • Limited out‑of‑the‑box UI compared to commercial CRMs
  • No dedicated mobile app

Frequently Asked Questions

Can I host Twenty on my own servers?

Yes, you can self‑host the source code on any infrastructure that supports Node.js and a PostgreSQL database.

Is there a free tier for the cloud version?

The cloud workspace is offered for free with community support; paid plans may add advanced hosting features.

How does version control work for customizations?

All schema definitions are stored as code, allowing you to version them in Git alongside your application.

What support channels are available?

Support is provided via email and live chat for community and enterprise users.

Pricing Overview

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Free

Detailed plans are not listed. Visit the official website for pricing information.

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About the Tool

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Platforms
Web
Target AudienceTechnical teams building a customisable CRM

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Tags

CRMOpen SourceSalesSelf-hostedCustomer Management

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