ConnectWise Automate

Name: ConnectWise Automate
Brand: ConnectWise Automate

Automate IT tasks and boost team efficiency with powerful RMM.

softwareRemote DesktopRMMIT AutomationRemote Monitoring

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Our Verdict

Best for

MSPs and enterprise IT teams requiring extensive automation and ConnectWise integration

Skip if

Small shops seeking low-cost, easy-to-learn RMM with robust mobile app

What is ConnectWise Automate?

ConnectWise Automate is a remote monitoring and management (RMM) platform that streamlines routine IT operations, from patch management to script deployment. It enables MSPs and internal IT teams to proactively maintain endpoints, reduce manual effort, and improve service delivery. The solution offers a centralized console, extensive automation libraries, and deep integrations with other ConnectWise products, helping organizations increase ROI while delivering consistent, reliable support to their clients or users.

SpecificationsAI-estimated

deploymentCloud/SaaS

open source❌ No

api available✅ Yes

support optionsEmail, Live Chat, Phone, 24/7

key integrationsConnectWise Manage, Microsoft SCCM, Azure AD, Office 365, ServiceNow

Key Features of ConnectWise Automate

Automated patch deployment across Windows, macOS, and Linux devices to keep systems secure and up‑to‑date.

Custom script library that runs scheduled tasks, software installs, and remediation actions on remote endpoints.

Real‑time device health monitoring with alerts for CPU, memory, disk, and network performance thresholds.

Integrated ticketing sync with ConnectWise Manage and other PSA tools to streamline incident workflows.

Remote control and command line access to troubleshoot issues without on‑site visits.

Comprehensive reporting dashboards that track SLA compliance, asset inventory, and automation success rates.

Policy‑based automation that applies configurations and scripts to groups of devices based on role or location.

Scalable architecture supporting thousands of agents for MSPs managing multiple client environments.

Use Cases for ConnectWise Automate

Managed Service Providers

Deliver proactive monitoring and automated maintenance for multiple client networks.

Corporate IT Departments

Standardize patching and script execution across corporate endpoints to reduce downtime.

Remote Support Teams

Quickly resolve user issues with remote control and automated remediation scripts.

Compliance Auditing

Generate detailed reports on patch status and device health to meet regulatory requirements.

Pros & Cons of ConnectWise Automate

Pros

Extensive automation reduces manual workload.
Deep integration with ConnectWise ecosystem.
Supports Windows, macOS, and Linux agents.
Scalable for MSPs handling many clients.

Cons

Steeper learning curve for advanced scripting.
Higher cost compared to basic RMM tools.
Limited native mobile app functionality.

Frequently Asked Questions

Is there a free trial available?

Yes, ConnectWise Automate offers a 30‑day free trial for new customers.

Which operating systems are supported by agents?

Agents are available for Windows, macOS, and major Linux distributions.

Can ConnectWise Automate integrate with third‑party PSA tools?

It integrates natively with ConnectWise Manage and offers API connectors for other PSA platforms.

Is the platform cloud‑hosted or on‑premises?

ConnectWise Automate is delivered as a cloud‑based SaaS solution, with optional hybrid deployment for larger enterprises.

Pricing Overview

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Paid (Subscription)

Detailed plans are not listed. Visit the official website for pricing information.

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