Document360 vs Tettra
Side-by-side comparison of features, pricing, ratings, and alternatives.
Document360 is a knowledge base and documentation platform for building internal wikis, public help centers, user manuals, SOPs, and API documentation. It combines a structured editor and workflow builder with AI-assisted search, an AI chatbot, and AI writing tools layered on top of the knowledge base content. The platform is aimed at support, documentation, and product teams at companies of varying sizes, offering role-based team accounts, SSO/SCIM authentication, PDF import/export, and integrations with tools like Slack, Zendesk, Salesforce, Microsoft Teams, and GitHub. Pricing is quote-based rather than published in flat tiers, and a 14-day free trial is offered before purchase.
Tettra is an internal knowledge management platform built to stop teams from re-answering the same questions in Slack. It centralizes company knowledge imported from Google Docs, PDFs, and Notion, and its AI bot, Kai, searches that content to answer employee questions instantly, in-channel or via direct message.
- Purpose-built for structured documentation rather than a general wiki
- AI search and chatbot layered directly on the knowledge base
- Wide integration list for support and dev workflows
- 14-day free trial to evaluate before buying
- AI bot answers questions directly inside Slack, reducing interruptions to team members.
- Content verification workflow keeps knowledge base pages accurate over time.
- Simple import from Google Docs and Notion speeds up initial setup.
- 30-day free trial with full feature access to evaluate before buying.
- No published pricing, requiring a sales conversation to get a quote
- Feature depth can be overkill for very small teams
- Custom configuration process adds friction before you can compare cost to alternatives
- Scaling plan has a 10-user minimum, which raises the entry cost for very small teams.
- No public free tier; pricing requires a paid subscription after the trial.
- Enterprise pricing is not published and requires contacting sales.
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An AI knowledge base that stays accurate by syncing with your tools and verifying docs with your team.
AI-powered internal knowledge base that answers repetitive employee questions in Slack.
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The Verdict
AI-generated from listing dataDocument360 offers a richer, AI‑enhanced documentation platform with many integrations but requires sales‑based pricing; Tettra is simpler, Slack‑centric, and cheaper for small teams but has a 10‑user minimum.
Key differences
- •AI interaction: Document360 provides AI search and a chatbot across the knowledge base; Tettra’s AI bot (Kai) works only inside Slack.
- •Integrations: Document360 connects to Slack, Zendesk, Salesforce, Microsoft Teams, GitHub, Intercom, Freshdesk; Tettra integrates only with Slack, Google Docs, Notion.
- •Pricing model: Document360 has no public pricing (sales‑required); Tettra offers a 30‑day free trial but requires a paid subscription with a 10‑user minimum.
- •Content management: Document360 includes role‑based accounts, approval workflows, and PDF import/export; Tettra focuses on import from Google Docs/Notion and page‑verification routing.
- •Target audience: Document360 is built for support, documentation, and product teams needing structured docs; Tettra targets growing companies and operations teams needing quick Slack answers.
Pricing & value
Tettra offers a 30‑day free trial and a clear subscription model, while Document360 requires contacting sales for pricing.
Ease of use / learning curve
Tettra’s simple Slack‑first bot and Google Docs/Notion import reduce setup time versus Document360’s broader feature set.
Features & depth
Document360 provides AI‑powered search, chatbot, writing assistance, role‑based workflows, and PDF export; Tettra is narrower.
Integrations & ecosystem
Document360 lists six major integrations (Slack, Zendesk, Salesforce, Teams, GitHub, Intercom, Freshdesk); Tettra lists only three.
Collaboration
Document360 supports role‑based team accounts, editors/reviewers, and approval workflows; Tettra offers permission controls but fewer collaboration features.
Scalability
Document360’s enterprise‑grade SSO/SCIM and broader integration set suit larger organizations; Tettra’s 10‑user minimum may limit very small teams.
Support & security
Document360 mentions SSO and SCIM for enterprise authentication; Tettra only lists live chat/email support, no security specifics.
Choose Document360 if…
Large or growing support/documentation teams needing deep AI features and many integrations.
Choose Tettra if…
Small‑to‑medium teams that want quick Slack answers and simple setup, and can meet the 10‑user minimum.
Common questions
How can I see the cost before buying?
Document360 requires contacting sales for a quote; Tettra provides a 30‑day free trial and then a subscription with a 10‑user minimum.
Which tool works directly inside Slack?
Tettra’s AI bot Kai answers questions inside Slack; Document360’s chatbot is web‑based, not Slack‑native.
Do either of these support enterprise SSO?
Document360 supports SSO and SCIM; Tettra does not mention SSO in the provided facts.