Document360 vs Guru

Document360 is a knowledge base and documentation platform for building internal wikis, public help centers, user manuals, SOPs, and API documentation. It combines a structured editor and workflow builder with AI-assisted search, an AI chatbot, and AI writing tools layered on top of the knowledge base content. The platform is aimed at support, documentation, and product teams at companies of varying sizes, offering role-based team accounts, SSO/SCIM authentication, PDF import/export, and integrations with tools like Slack, Zendesk, Salesforce, Microsoft Teams, and GitHub. Pricing is quote-based rather than published in flat tiers, and a 14-day free trial is offered before purchase.

Guru is an enterprise AI knowledge management platform that structures, governs, and continuously improves organizational knowledge so both employees and AI tools get reliable answers. It creates a single source of truth from scattered documentation, policies, playbooks, and meeting notes, and grounds AI-generated responses in that verified content to reduce hallucination.

• Purpose-built for structured documentation rather than a general wiki
• AI search and chatbot layered directly on the knowledge base
• Wide integration list for support and dev workflows
• 14-day free trial to evaluate before buying

• Strong focus on verifying knowledge accuracy, not just storing it
• Deep integration into existing workflow tools (Slack, Teams, Chrome)
• Enterprise-grade security and compliance certifications
• Discounted pricing available for nonprofits via Guru for Good

• No published pricing, requiring a sales conversation to get a quote
• Feature depth can be overkill for very small teams
• Custom configuration process adds friction before you can compare cost to alternatives

• No public pricing; requires a sales conversation to get a quote
• Built for organizational/team use rather than individual users
• Full value depends on integrating across multiple existing tools