Helply vs Kayako
Side-by-side comparison of features, pricing, ratings, and alternatives.
Helply is a customer support platform built specifically for B2B SaaS companies, combining an omnichannel inbox, AI ticket resolution, and revenue intelligence in one system. It consolidates email, chat, Slack Connect, WhatsApp, and in-app messages, while an AI agent resolves tickets autonomously or drafts replies for humans when confidence is low.
Kayako is a customer support platform built around an AI agent called Kay that triages tickets, drafts replies, takes actions, and resolves cases automatically. It can work as a standalone help desk or layer on top of existing systems like Zendesk, Freshdesk, Intercom, and Salesforce, unifying support across an omnichannel inbox covering email, chat, social, and voice. The platform includes a knowledge base with semantic search, no-code workflow automation, analytics, and SLA management, plus enterprise security features such as SOC 2 Type II, GDPR compliance, and SSO/SAML. Kayako serves support teams at 300+ companies and over 10,000 support professionals, spanning retail and e-commerce, SaaS, financial services, and healthcare.
- Unlimited seats with no per-user fees, unlike traditional per-agent helpdesk pricing
- Revenue signal detection connects support directly to churn and upsell workflows
- Deep data layer integrations with CRM and product analytics tools
- Built specifically for B2B SaaS support teams
- AI agent handles ticket triage and drafting to reduce manual support load
- Can integrate with existing help desks instead of requiring a full switch
- Omnichannel inbox consolidates email, chat, social, and voice in one place
- Enterprise-grade security certifications support regulated industries
- Minimum annual contract requires at least 250 tickets/month ($3,000/year)
- Per-ticket pricing can be harder to predict than flat per-seat pricing
- Niche focus on B2B SaaS may not fit consumer or high-volume B2C support
- Pricing is not published and requires booking a strategy session
- AI-agent-centric positioning may be more than teams with low ticket volume need
- Layering on top of other help desks adds integration complexity for some setups
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The Verdict
AI-generated from listing dataKayako adds AI triage on top of existing help desks with strong security but opaque pricing, while Helply offers AI‑driven ticket resolution with revenue insights and transparent per‑ticket pricing for B2B SaaS.
Key differences
- •Pricing model: Kayako requires a custom quote; Helply uses per‑ticket pricing with a minimum volume.
- •Integration focus: Kayako layers onto Zendesk/Freshdesk/Intercom/Salesforce; Helply integrates with Stripe, Gong, PostHog, HubSpot, Slack Connect, WhatsApp.
- •Revenue intelligence: Only Helply surfaces churn/upsell signals from tickets.
- •Seat licensing: Kayako’s pricing unclear but likely per‑seat; Helply offers unlimited seats with no per‑user fees.
- •Target market: Kayako targets any enterprise support team; Helply is built specifically for B2B SaaS firms with $1M‑$50M ARR.
Pricing & value
Helply lists a subscription model with per‑ticket pricing and a $3,000/year minimum; Kayako’s price is undisclosed.
Ease of use / learning curve
Kayako can sit on top of existing help desks, reducing migration effort; Helply requires adopting a new platform.
Features & depth
Both provide AI triage, omnichannel inbox, and workflow automation; Helply adds revenue signal detection, Kayako adds SOC 2/GDPR compliance.
Integrations & ecosystem
Helply lists deep data‑layer integrations with Stripe, Gong, PostHog, HubSpot, Slack Connect, WhatsApp; Kayako integrates only with major help desks.
Collaboration
Helply routes revenue signals to CSMs/account execs, supporting cross‑team workflows; Kayako focuses on support agents.
Scalability
Kayako’s AI can layer on any size enterprise help desk; Helply requires at least 250 tickets/month, limiting low‑volume use.
Security & privacy
Kayako explicitly lists SOC 2 Type II, GDPR compliance, and SSO/SAML; Helply provides no security details.
Choose Helply if…
B2B SaaS firms seeking revenue insights from support tickets and unlimited seat pricing.
Choose Kayako if…
Enterprises that already use Zendesk/Freshdesk/Intercom and need AI triage with strong compliance.
Common questions
How is pricing determined for each platform?
Kayako requires contacting sales for a custom quote; Helply charges per ticket with a $3,000/year minimum and unlimited seats.
Can I keep my current help desk if I switch?
Kayako can layer on top of existing Zendesk, Freshdesk, Intercom, or Salesforce; Helply is a standalone platform.
Do either solutions provide revenue or churn insights?
Only Helply includes revenue signal detection that surfaces churn language and upsell opportunities.