Chatra vs Re:amaze
Side-by-side comparison of features, pricing, ratings, and alternatives.
Chatra is a live chat and messaging tool trusted by 45,000+ businesses and webstores, combining real-time website chat with email and social channels (Instagram, Facebook) in one dashboard. It offers a genuinely free tier for a single agent, making it accessible to very small businesses before they need to scale to paid plans. Beyond chat, Chatra includes real-time visitor tracking, an AI chatbot for FAQs and lead qualification, mobile apps for on-the-go replies, and an asynchronous 'Messenger mode' so conversations can continue even when no agent is online.
Re:amaze is a customer support and live‑chat helpdesk platform that brings email, website chat, and social messaging channels together in a single inbox. It helps growing businesses deliver faster, more personalized service while keeping all conversations organized. The platform includes automation, knowledge‑base publishing, and integrations with popular e‑commerce and CRM tools, enabling teams to scale support without sacrificing quality. Re:amaze also offers reporting and satisfaction surveys to measure performance and improve the customer experience.
- Genuine free-forever plan makes it accessible for very small businesses to start with $0 cost
- Large existing customer base (45,000+) suggests stability and product maturity
- Combines live chat, email, and social messaging without needing separate tools
- Asynchronous Messenger mode avoids losing conversations outside business hours
- All channels unified in one interface
- Powerful automation without coding
- Strong e‑commerce integrations
- Built‑in reporting and satisfaction surveys
- Free plan is limited to a single agent and one concurrent chat, quick to outgrow
- Published pricing for Essential/Pro tiers varies across sources and isn't always current on the main site
- AI chatbot capability is reserved for the higher Pro tier, not available on Free or Essential
- Limited customization of chat widget UI
- Higher‑tier plans required for advanced analytics
- No on‑premise deployment option
More alternatives & similar tools
Alternatives to Chatra
View all →
Alternatives to Re:amaze
View all →
Multichannel customer communication platform combining live chat, chatbot, and email.
The Verdict
AI-generated from listing dataChatra offers a truly free forever plan for very small teams, while Re:amaze provides richer e‑commerce integrations and automation at a higher cost.
Key differences
- •Chatra’s free tier supports only one agent and one concurrent chat; Re:amaze’s free tier includes more channels but no unlimited free usage.
- •Re:amaze includes built‑in automation, CSAT/NPS surveys and detailed analytics; Chatra’s automation is limited to an AI chatbot in paid tiers.
- •Re:amaze integrates directly with Shopify, WooCommerce, Stripe and major CRMs; Chatra’s integrations focus on Instagram, Facebook and email.
- •Chatra offers asynchronous Messenger mode for off‑hour conversations; Re:amaze relies on live‑agent inbox with shift scheduling.
Pricing & value
Chatra provides a free‑forever plan with one agent; Re:amaze’s free tier is limited and higher tiers cost more.
Ease of use / learning curve
Both are cloud SaaS with similar UI concepts; no data on relative complexity.
Features & depth
Re:amaze offers automation, CSAT/NPS, detailed analytics, and shift scheduling not present in Chatra.
Integrations & ecosystem
Re:amaze lists Shopify, WooCommerce, Stripe, Zapier, Slack, HubSpot; Chatra only Instagram, Facebook, email.
Collaboration
Re:amaze includes team inbox assignment and shift scheduling; Chatra lacks these collaboration tools.
Scalability
Re:amaze’s multi‑agent, multi‑channel setup scales beyond one agent; Chatra’s free tier caps at one agent.
Support
Both provide email support; Re:amaze adds live chat and knowledge base, but no comparative quality data.
Choose Chatra if…
Very small businesses or webstores needing a zero‑cost live‑chat starter.
Choose Re:amaze if…
E‑commerce or SaaS teams that need automation, analytics, and deep platform integrations.
Common questions
Can I run both tools with multiple agents for free?
Chatra’s free plan limits you to one agent; Re:amaze’s free tier also limits features and requires paid plans for multiple agents.
Which tool integrates with my Shopify store?
Re:amaze lists direct Shopify integration; Chatra does not mention Shopify integration.
Do either of these platforms offer built‑in customer satisfaction surveys?
Re:amaze includes real‑time CSAT and NPS surveys; Chatra does not mention such survey capabilities.