Aircall vs Dialpad
Side-by-side comparison of features, pricing, ratings, and alternatives.
Aircall is a cloud phone and customer communications platform built for sales and support teams. It provides VoIP calling, SMS, and shared team inboxes alongside AI features such as live call coaching, automatic transcription, and autonomous AI voice agents that can handle routine customer interactions end to end.
Dialpad is a cloud business communications platform combining VoIP calling, SMS, video meetings, and a contact center product into one workspace, with real-time AI transcription and coaching layered across calls and meetings. It positions itself around agentic AI features that can autonomously handle tasks like booking appointments or processing simple requests during support conversations. The platform is split into several products: Dialpad Connect for unified business communications, Dialpad Support for contact centers, and Dialpad Sell for outbound sales teams, each sharing the same AI transcription and analytics engine and integrating with tools like Salesforce, Zendesk, and Microsoft Teams.
- Deep native integrations with major CRMs like Salesforce and HubSpot
- AI voice agents and coaching go beyond basic VoIP calling
- Desktop and mobile apps keep the experience consistent across devices
- Scales from small sales teams to 23,000+ business customers globally
- Strong AI transcription and coaching baked into every call
- Combines phone, contact center, and sales tools under one platform
- Wide range of native integrations with CRMs and helpdesks
- Available across desktop and mobile platforms
- No public per-seat price for the entry tier without a 3-license minimum, raising the real entry cost
- Advanced analytics and Salesforce CTI are locked behind the higher Professional tier
- No native Linux or Chromebook desktop app, only the web app
- No permanently free tier, only a trial
- Pricing and full feature depth skew toward mid-market and enterprise buyers
- SMS overage and admin fees can add unexpected cost beyond the base per-user price
More alternatives & similar tools
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Cloud business phone, messaging, and video platform with AI-powered call handling.
Alternatives to Dialpad
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The Verdict
AI-generated from listing dataDialpad offers stronger AI transcription and coaching with a unified phone, contact‑center and sales suite, while Aircall provides broader tool integrations and a larger scale for high‑volume outbound sales.
Key differences
- •AI capabilities: Dialpad includes live AI coaching and sentiment analysis; Aircall adds autonomous AI voice agents and AI Assist transcription.
- •Integration breadth: Aircall lists 250+ tools (including HubSpot, Pipedrive, Shopify); Dialpad highlights core CRMs (Salesforce, Zendesk, Microsoft Teams, Google Workspace).
- •Outbound sales features: Aircall provides a Power Dialer and Voicemail Drop; Dialpad’s sales offering is the “Sell” product without those specific tools.
- •Pricing transparency: Dialpad has a trial but no free tier; Aircall requires a 3‑license minimum and hides per‑seat price for entry tier.
- •Platform availability: Dialpad offers native desktop apps for Windows and Mac; Aircall only offers a web app for Linux/Chromebook users.
Pricing & value
Aircall requires a 3‑license minimum and hides per‑seat price, but Dialpad adds potential hidden SMS/ admin fees; overall Aircall’s tiered pricing is less transparent.
Ease of use / learning curve
Dialpad provides native desktop apps plus mobile, simplifying onboarding; Aircall relies on web app for non‑Windows/Mac platforms.
Features & depth
Dialpad’s AI transcription, live coaching, sentiment analysis, and dedicated contact‑center vs sales modules are baked into every call.
Integrations & ecosystem
Aircall lists 250+ integrations including HubSpot, Pipedrive, Shopify; Dialpad mentions only four major integrations.
Collaboration
Dialpad supports multi‑channel conversations (voice, SMS, chat, email) in a single inbox; Aircall offers shared inbox but fewer channel types.
Scalability
Aircall serves 23,000+ customers globally and markets to high‑volume outbound teams; Dialpad targets mid‑market to enterprise.
Support & security
Dialpad offers 24/7 support on higher tiers and meets HIPAA & SOC 2; Aircall meets SOC 2, GDPR, HIPAA but only offers SLA on custom plan.
Choose Aircall if…
SMBs to mid‑market sales teams prioritizing extensive third‑party integrations and high‑volume outbound dialing.
Choose Dialpad if…
Mid‑market or enterprise teams needing deep AI coaching, multi‑channel inbox, and native desktop apps.
Common questions
Is there a free tier or trial?
Dialpad offers a trial but no permanently free tier; Aircall requires a minimum of three licenses and does not list a free tier.
Which platform supports Linux or Chromebook?
Neither provides a native app; Aircall only has a web app for those platforms, while Dialpad has no Linux/Chromebook support.
Do both comply with HIPAA?
Yes, both Dialpad and Aircall meet HIPAA compliance requirements.